Smoky Mountain Knife Works Reviews

From my one order I can say prices were good. Shipping was way faster than I thought it would be. The stuff they sent me was in new working condition. There were a few spam flyers for completely unrelated products in the box but they were small and not too much of a waste of paper. There was also a return/exchange form which I won't need, but it's a nice to have so I wouldn't have to go look for their return policies somewhere.

Was looking for a certain knife young counterboy at rough rider counter said he never heard of it /got it later from shepherd hills cutlery inexperience people at smkw

I placed an order while driving late at night and picked the wrong item, many of these items look similar, and tried to cancel first thing the following morning. This company obviously ignored my requests and shipped it anyway! It's my mistake, of course, but I tried to resolve it as soon as I could. I sent 3 emails to two different departments and also tried to call 3 times attempting to cancel the order, starting the very next morning. Each time, I got the same excuse - we are understaffed due to snow and Covid and nobody is here to help you. Why is it the customer is always the one who has to be understanding that Covid is impacting trade! Yes, there is an impact from COVID, it's also the reason I don't have the extra money to pay now to SHIP IT BACK! If you can't properly service the people supporting your business, then STOP SELLING! Now, I don't want to order the correct one from them.
I have to file with PayPal, pay 10.00-12.00 to send it back now with nothing to show for it, take time off work to go to the post office, and then wait for my money to be returned. Thanks for all your understanding during a time when people don't have the money to spend on nothing! You could have cancelled the order, let me order the one I wanted and got the sale, and saved yourself as many negative reviews as I can find sites - but you didn't. I work long, hard hours for my money, like most Americans and I don't appreciate wasting it because you can't properly service a customer.

I have ordered a few times now product was just what i was expecting and always fast shipping, i would recommend to anyone not to hesitate buying from SMKW..